Reservations

Dinecta gives your host team a full service timeline: upcoming reservations, seated guests, pending tables, and waiting walk-ins in one view.

Instead of switching between notebooks, chat threads, and memory, hosts can make decisions based on live floor data and expected table turnover.

Timeline details your team can trust

• Reservation time, party size, and special requests
• Expected table release windows by current status
• Clear distinction between confirmed and pending arrivals

When walk-ins arrive, hosts can place them on a digital waitlist with notes like birthday dinner, high chair, or preferred indoor seating.

As tables clear, teams can convert waitlist entries to seated guests without re-encoding names or party details.

Waitlist controls for busy nights

• Prioritize by arrival time, table fit, or guest preference
• Track estimated wait windows during surges
• Avoid lost names and missed turn calls

Before assigning a table, Dinecta checks occupancy status, capacity fit, and overlapping reservation windows. This prevents accidental double-booking and awkward guest resets.

Hosts can still override when needed, but potential conflicts are flagged first so decisions are intentional and transparent.

Conflict prevention in practice

• Warn if a selected table has an overlapping booking
• Highlight better-fit tables for the same party size
• Preserve guest notes and seating preferences on assignment

Most teams configure reservations in a single pre-shift block: import tonight's bookings, confirm table capacities match real seating, and walk hosts through the timeline view before doors open.

Recommended first-day checklist

• Map your floor in table management so assignments reflect real tables
• Enter confirmed bookings for the next 7 days
• Train hosts on waitlist → seated conversion flow
• Run one mock assignment with overlap warnings enabled

By the second weekend, hosts typically stop referencing the old notebook entirely.

Reservations assign a table before guests arrive. When they sit down, the same table session powers QR ordering and payment — no duplicate setup per guest.

That means hosts manage arrival and seating; the floor team manages orders and checkout on one continuous session. Owners see the full journey from booking to paid check in one system.

Why this matters for full-service venues

• No retyping party details when guests start ordering
• Table status flows from "reserved" to "seated" to "ordering" to "paid"
• Managers spot bottlenecks across hosting and service, not just one role